1. Returns Eligibility

• Opened, used, altered, or tampered products are not eligible for return

• Returns are accepted only if the product delivered is damaged, defective, or incorrect

• Issues must be reported within 48 hours of delivery

• Claims must be supported with clear photos or videos

2. Refund Process

• Once the issue is verified, REDEFINE will offer a replacement or refund at its discretion

• Approved refunds will be processed to the original payment method within 7–10 business days

• Shipping and handling charges are non-refundable unless the error is attributable to REDEFINE

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used cosmetic and personal care products

• Products damaged due to misuse, negligence, or improper storage

• Items purchased during sales or promotional offers (unless delivered damaged or incorrect)

4. Order Cancellations

• Orders may be cancelled only before dispatch

• Once an order has been shipped, cancellations are not accepted

5. Statutory Rights

Nothing in this policy affects your statutory rights under applicable UAE consumer protection laws.

6. Contact for Refunds & Returns

For refund or return-related queries

Legal Entity: REDEFINE FZC LLC
Trade License No.: 262753761888
Email: customerservice@redefine.ae
Phone: +971 58 681 2080
Registered Address: BC-888610, 26th Floor, Amber Gem Tower, Ajman, United Arab Emirates